Help and support

How can we help?

For help with China Essentials, email [email protected]. Include a short description of the issue, the device you use and the app version if you can access it. Please do not send passwords, one-time codes or sensitive identity documents.

Email support

Account and login

Help with confirmation emails, sign-in, password-reset links, changed email addresses or unexpected account access.

Guides and app content

Report outdated steps, missing information, a broken link, content that is difficult to understand or a city-guide issue.

Packing and progress

Get help with preparation preferences, packing lists, checklists, saved progress or content that does not appear correctly.

Technical problems

Report crashes, display problems, audio or phrase issues, failed links or other unexpected app behaviour.

Account and login help

First check that you are using the same email address you used to create the account. Look in spam or junk folders for confirmation and password-reset messages. Open account links on the phone where China Essentials is installed whenever possible. If a link has expired, request a new one from the app.

If you think someone else accessed your account, contact support promptly and secure the linked email account.

Request data or account deletion

If you can access the app, go to Profile → Settings → Delete account and type DELETE exactly to enable the permanent deletion action.

If you cannot access the app, use the public Delete your account page to request deletion by email. The page explains what is deleted and what may need to be retained. We may ask you to verify account ownership. Do not include your password.

Beta feedback

Beta feedback is especially useful when it includes what you were trying to do, what happened, what you expected, your device model and app version, and steps that reproduce the issue. Screenshots are welcome when they do not contain passwords, access codes or sensitive personal information.

Email [email protected] with the subject “China Essentials beta feedback”. Beta features may be incomplete and may change before release.